Why plan beyond access to Gmail?
Your customer enquiries and supplier conversations may be tied to a business Gmail inbox. If your team cannot reach that inbox, even a short interruption can delay the work that depends on those conversations.
A continuity plan identifies where staff should sign in, which messages they can access and how to keep customers informed. It should also cover situations such as a local internet or sign-in problem, which an alternative inbox may not resolve by itself.
How will Continuity support Google Workspace?
Google Workspace support is planned. You will keep your existing provider and email addresses, with an independent Continuity inbox available after setup. Incoming messages are intended to be retained outside your primary provider so they remain available during an outage.
The aim is to let your team receive new mail and send replies through separate infrastructure, then track the return to normal after recovery. Access to older messages and synchronisation back to Gmail will depend on supported permissions and provider capabilities.
- Keep Google Workspace for everyday email.
- Retain a separate copy of supported business messages.
- Give staff a clear process for access and recovery.
Does this back up all Google Workspace data?
The planned service focuses on business email. It is not a general backup service for Google Drive, Docs, Calendar or every other Workspace application. Include those services separately in your business continuity planning.
Before you connect, we will explain what email data is covered, how long copies are retained and how access is protected. Joining the waitlist does not grant access to your Google account.
How can your team prepare now?
Identify the people who need to handle customer messages during an incident. Keep their alternative contact details available and agree who checks the Google Workspace status dashboard. Make sure everyone knows how to communicate if their usual inbox cannot be reached.
When a continuity service is ready, test it before relying on it. Confirm how staff sign in, which messages are visible, how sending works and what needs checking after recovery.
Common questions
Is Google Workspace support available now?
Not yet. Google Workspace support is planned. Choose Google Workspace on the waitlist so we can contact you when relevant early access invitations are available.
Will I keep my current Gmail address?
The proposed service is designed for businesses using their own domain with Google Workspace. You will keep your current business email addresses and provider; supported configurations will be confirmed before setup.
Does email backup automatically let me send replies?
No. A backup preserves copies of messages. Sending and receiving during an outage requires continuity access and separate delivery infrastructure, configured in advance.